Terms of service

Terms of Service

Last updated: September 7, 2026

These Terms of Service govern your use of the Montriel Watches website and your purchase of products through our Shopify store.

By accessing or using our website, you agree to these terms to the extent permitted by applicable law. If you do not agree with these terms, please do not use our website.

1. Products and Availability

We make reasonable efforts to ensure that product descriptions, images, specifications, pricing, and availability displayed on our website are accurate.

Product availability may change without notice. We reserve the right to limit quantities or discontinue products where appropriate.

We do not guarantee that product colours, images, or other visual representations will appear exactly the same on every device.

2. Orders

When you place an order, you are making an offer to purchase the selected products.

An order confirmation does not necessarily mean that the order has been finally accepted. We reserve the right to refuse or cancel an order where permitted by law, including where there is an obvious pricing error, product availability issue, suspected fraudulent activity, or other legitimate reason.

If we cancel an order after payment has been taken, we will arrange an appropriate refund.

3. Prices and Payments

Prices are displayed on our website and may change from time to time.

Applicable taxes, delivery charges, and other costs will be displayed where required before you complete your purchase.

Payments are processed through available payment methods provided at checkout. By submitting payment information, you confirm that you are authorized to use the selected payment method.

4. Order Cancellation

You may request cancellation of an order within 15 minutes of placing it by contacting:

store.hexa001@gmail.com

We will make reasonable efforts to accommodate cancellation requests received within this period. However, cancellation may not be possible once an order has been processed, dispatched, or fulfilled.

If cancellation is no longer possible, you may have the right to return the product under our Return and Refund Policy and applicable consumer law.

5. Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy.

Customers generally have a 30-day period to request a return, subject to the eligibility requirements stated in that policy and any statutory consumer rights that apply.

Nothing in these Terms is intended to remove or restrict rights that cannot legally be excluded.

6. Intellectual Property

Unless otherwise stated, content on the Montriel Watches website, including text, graphics, logos, photographs, product descriptions, designs, and other materials, is owned by or licensed to Montriel Watches and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, or commercially exploit our content without prior written permission, except where permitted by law.

7. Website Use

You agree not to misuse our website, interfere with its operation, attempt unauthorized access, introduce malicious software, or use the website for unlawful purposes.

We reserve the right to restrict or terminate access where reasonably necessary to protect our website, business, customers, or other users.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Montriel Watches will not be liable for losses that are not reasonably foreseeable or that arise from circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable consumer rights or liability that cannot legally be excluded.

9. Events Beyond Our Reasonable Control

We are not responsible for delays or failures caused by circumstances beyond our reasonable control, which may include transportation disruptions, natural events, government actions, technical failures, strikes, or other circumstances affecting the operation or delivery of orders.