Privacy policy

Last updated: September 7, 2026

Montriel Watches respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect, how we use it, and the choices and rights available to you when you use our Shopify store.

1. Information We Collect

Depending on how you interact with our store, we may collect information such as:

Your name
Billing and shipping address
Email address
Telephone number, where provided
Order and purchase information
Payment-related information necessary to process transactions
Information you provide when contacting customer support
Website and device information, such as IP address, browser type, device type, and usage information
Information collected through cookies and similar technologies

Payment information is generally processed by our payment providers. Montriel Watches does not need to retain complete payment card details for ordinary order processing.

2. How We Use Your Information

We may use personal information to:

Process and fulfil orders
Process payments
Deliver products
Provide order confirmations and updates
Respond to customer enquiries
Process returns, refunds, and cancellations
Improve our products, services, and website
Maintain website security and prevent fraud
Comply with legal and regulatory obligations
Send marketing communications where permitted and where you have provided appropriate consent or another lawful basis exists

3. Sharing of Information

We may share relevant information with service providers and business partners where necessary to operate our store and provide services to you.

These may include Shopify, payment processors, shipping and delivery providers, technology providers, customer support services, analytics providers, and other service providers supporting our business.

We may also disclose information where required by law, legal process, or to protect our rights, customers, property, or the security of our services.

We do not sell personal information to third parties for their own unrelated purposes.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the store, remember preferences, understand website usage, improve functionality, and support relevant marketing activities where permitted.

You may be able to control cookies through your browser or applicable cookie settings. Disabling certain cookies may affect some website functionality.

5. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining business and transaction records, resolving disputes, preventing fraud, and meeting legal or regulatory requirements.

The appropriate retention period may vary depending on the type of information and the reason it was collected.

6. Customer Privacy Rights

Depending on applicable law, you may have rights concerning your personal information, which can include the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of information in certain circumstances
Object to or request restriction of certain processing
Request portability of certain information
Withdraw consent where processing is based on consent
Make a complaint to the appropriate data protection authority

If you wish to exercise an applicable privacy right, contact us using the information below. We may need to verify your request before taking action.

7. Children's Privacy

Our store is not intended to knowingly collect personal information from children. If you believe a child has provided personal information to us improperly, please contact us so that we can review the situation.

8. Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements. The updated version will be posted on this page with a revised "Last updated" date.