Shipping policy

Last updated: September 7, 2026

Montriel Watches aims to process and deliver orders as efficiently as reasonably possible. This Shipping Policy explains our order processing and delivery practices.

1. Order Processing

Orders are generally processed after payment has been successfully received.

Processing times may vary depending on product availability, order volume, weekends, public holidays, and other operational circumstances.

If additional time is required to process your order, we will make reasonable efforts to provide relevant information.

2. Shipping and Delivery

Once an order has been processed, it will be prepared for shipment using the delivery service selected or made available at checkout.

Delivery times are estimates rather than guarantees. Actual delivery times may vary depending on the destination, carrier, customs procedures, weather, and other circumstances outside our reasonable control.

3. Estimated Delivery Times

Estimated delivery times, where available, will generally be displayed at checkout or communicated with your order information.

The delivery estimate begins after the order has been processed and dispatched, unless otherwise stated.

4. Possible Delays

Delivery may be delayed due to circumstances beyond our reasonable control, including carrier disruptions, severe weather, customs processing, public holidays, peak seasonal periods, transportation issues, or other unforeseen events.

We appreciate your patience if a carrier experiences an unexpected delay.

5. Tracking

Where tracking is available, tracking information may be provided after the order has been dispatched.

Tracking updates are provided by the relevant delivery carrier and may not appear immediately after dispatch.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order is returned because of an incorrect or incomplete address provided by the customer, additional delivery or reshipping costs may apply where permitted.

Please contact us as soon as possible if you notice an error in your shipping information.

7. Lost or Delayed Orders

If your order appears to be significantly delayed or is believed to have been lost, please contact us at store.hexa001@gmail.com.

We may request relevant order and tracking information and may need to contact the delivery carrier to investigate the shipment.

We will work with you to determine an appropriate resolution in accordance with applicable law and the circumstances of the shipment.

8. Customs and Import Charges

For international orders, customs duties, import taxes, handling fees, or other charges may apply depending on the destination country.

Where such charges are imposed by the destination country or its authorities, the customer may be responsible for them unless otherwise stated at checkout or required by applicable law.

Customs processing may also affect delivery times.